The complexity resulting from the combination of a property´s unique features, a rapidly changing market and a formidable set of legal requirements requires the advice of a knowledgeable, experienced real-estate professional.
We were fortunate to have had the services of Chuck and Mary, two seasoned professionals who provided us with understandable answers to our questions and a choice of alternative actions along with their recommendations. Their guidance enabled us to prepare and sell our house very quickly in challenging market conditions for a fair and acceptable price.
Their professional conduct, attention to detail, timely delivery of promised information and overall support were outstanding during every phase of the sale process.
Their services definitely justified their commission on the sale of our house. We recommend them without any qualification.
Vince & Judy Kubilus
January 26, 2008
Re: Customer Satisfaction
Dear Chuck,
Last Week I had the opportunity to see a couple that had purchased a home from you back in 1999. After they talked about how excited and happy they were in their new home, they told me all about their previous (and horrible) experiences with other Real Estate Brokers. They said they had no idea how hard it would be to find, not only a home, but a good Broker to help them.
The gentleman's face lit up when he said "And then we met Chuck." He added "Everything just seemed to click. We didn't even know what we wanted or should be looking at, but Chuck knew exactly the right questions to ask us."
What a tribute to your expertise Chuck, that within moments you turned their past experiences and mistrust to a feeling that "everything just seemed to click."
While this story alone tells of your ability to help the customer ascertain and find what makes them happy, the true emphasis and reason for this letter is this: With almost two decades of experience in closing escrows, I have seldom seen such a high level of Buyers' satisfaction for their Broker who also represented the Sellers in the same transaction! The fact that you were in a dual agent capacity yet rendered such a high level of customer satisfaction is a true testimony to both your experience and integrity.
I happen to know for a fact, If that couple ever decides to sell, they wouldn't trust any other Broker besides Chuck Wilson.
Very truly yours,
Madrona Park Escrow, Inc. Jeannie L. Hunter Escrow Officer
"We have known of Mary Stansbury for years due to her marketing efforts in our area and via her newsletter. We picked Mary because she gets a lot of listings in our area. She knew her house "comps," what buyers were out there and has a very good rapport with other realtors.
March 28, 2000 Dear Chuck & Mary,
We would like to take this opportunity to express our appreciation for the way you handled the listing and sale of our homes in Torrance. Working with you was a pleasure.
Your marketing plan was thorough and you followed through on all the advertising that you promised. Your frequent feedback on the status on the advertising and on prospective buyers was very reassuring.
The fact that the house sold quickly was an added bonus!
We have recommended you to our friends and will continue to do so in the future.
Sincerely,
James Weismann & Cecilia Weisman
Whenever we had questions, Mary was right there with the answers. She is an extremely responsive person and we really enjoyed working with her and would again if we had the chance. We have owned three homes and Mary, by far, is the best Realtor we have dealt with. The sale went smoothly, and she always prepared us for any potential problems." - Raynah and Al D´Onofrio
"We are pleased to recommend Mary Stansbury as an outstanding Realtor Associate. Mary Stansbury is the finest agent with whom we have had the pleasure to work. She sets high standards for service and consistently follows through in a professional manner.
Mary is a high energy, hard working, organized agent who knows South Bay real estate. She gave us good advice, was endlessly patient with our questions, and was a strong advocate for our interests in both real estate transactions. She returned all of our phone calls promptly; usually the same day or within 24 hours.
Mary also has a great sense of humor and easygoing manner which we found helpful and enjoyable. We would not hesitate to hire Mary Stansbury to represent us in any future real estate transactions." - Megan and Jack Cassette
Eric Bergman 74534 Pepper Tree Drive Palm Desert, CA 92260 760.837.0399 ebergman@aol.com
November 28, 2003
Mr. Chuck Wilson Ms. Mary Stansbury RE/MAX Beach Cities Realty 400 S. Sepulveda Blvd. Manhattan Beach, CA 90266
Chuck and Mary,
I would like to take this opportunity to express my sincere appreciation for your efforts as my agents in selling my Redondo property. Having little recent experience with real estate sales - as you know, I lived in the house for almost 20 years - I was somewhat uncomfortable with the process.
I found you both to be extremely professional, patient and communicative during every step of the process. I particularly liked your approach of making options clear when decisions had to be made, rather than steering me towards a specific conclusion. I feel very strongly that you "earned your money" in this transaction.
In making a decision on a realtor, my approach was to ask the question, "would I do business with this person/people with a simple handshake". The answer when I selected you was "yes" and I still feel the same way after escrow had closed. I think that's the ultimate testament to your integrity.
Feel free to use this letter as a recommendation for other potential clients if you'd like. I would also be willing to talk to clients about specifics.
Since you do business in the Coachella Valley, I will look forward to you stopping by my new home soon on one of your visits.
Again, many thanks for a job extremely well done.
Regards, Eric L. Bergman
Jefferson Elementary PTA 600 Harkness Lane Redondo Beach CA 902781
March 26, 2004 Dear Mary Stansbury-Wilson & Chuck Wilson,
The Jefferson Elementary School pr A would like to thank you for your generous donation to our Jog-A- Than. We are pleased to announce that this event made over $32,000. The money earned from this fundraiser will be used for technology enhancements on campus, student field trips, in-school assemblies, and other great student services.
During the week of event we placed a sign with your family and or business name on campus and acknowledge your family and or business name in the March and April editions of our PTA newsletter which goes out to all 650 Jefferson school students and their families. For tax purposes, our tax ID # is 95¬6204301.
Your gift is sincerely appreciated and will substantially benefit the quality of learning, at Jefferson Elementary. You have made a difference in the fives of our children! Sincerely,
Mary Malone-White, Event Chair
Jefferson Elementary. 600 Harkness lane Redondo Beach, CA 90278
"We have known of Mary Stansbury for years due to her marketing efforts in our area and via her newsletter. We picked Mary because she gets a lot of listings in our area. She knew her house "comps," what buyers were out there and has a very good rapport with other realtors.
Whenever we had questions, Mary was right there with the answers. She is an extremely responsive person and we really enjoyed working with her and would again if we had the chance.
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